Thank you for shopping with ELC Services. Below is our Shipping Policy to help you understand how we handle the delivery of your pet-related products.
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification once your order has been shipped.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery time depends on your location and the shipping method selected:
- Orders : 3–7 business days
Please note: Delivery times may vary due to carrier delays, weather, or customs processes.
3. Shipping Carriers
We work with trusted carriers such as FedEx, DHL, USPS, to ensure safe and timely delivery.
4. Order Tracking
Once your order ships, you will receive a tracking number via email or SMS. You can use this number to track your package on the carrier’s website.
5. Incorrect Shipping Information
Please double-check your shipping address before placing an order. ELC Services is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.
6. Lost or Damaged Packages
- If your order is lost or arrives damaged, please contact us within 5 business days of the delivery date.
- We will work with the carrier to investigate and resolve the issue.