At ELC Services, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the guidelines below to understand our process.
2. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- Must be returned within 5 days of purchase.
- Must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required.
3. Non-Returnable Items
Certain products are not eligible for returns, including:
- Perishable goods such as food or treats.
- Customized or personalized items.
- Clearance or final sale items.
- Opened or used hygiene-related products.
4. Refund Process
Once we receive and inspect your returned item, we will notify you about the status of your refund:
- Approved refunds will be processed to the original payment method within 5 business days.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
5. Exchange Policy
If you received a defective or damaged item, we are happy to exchange it for the same product. Contact us within 5 days of receiving your order for assistance.
6. How to Initiate a Return
To request a return, please follow these steps:
- Contact our support team at info@elcservices.com or call 609-281-3245 with your order details.
- Pack the item securely and include your proof of purchase.
- Ship the item to the provided return address (customer is responsible for return shipping costs unless the return is due to our error).
- Once received and inspected, we will process your refund or exchange.
7. Contact Us
For any questions regarding our Refund & Return Policy, please reach out to:
📧 Email: business@elcservices.info
📍 Address: 393 Spotswood Gravel Hill Rd, Monroe, NJ 08831
📞 Phone: (609) 968-1849